ng999 is committed to protecting the privacy and personal data of all users of our platform. This Privacy Policy explains what personal information we collect from you, how we use it, who we share it with, and what rights you have over your data. Please read it carefully before registering or using any ng999 services.
This Privacy Policy ("Policy") describes how ng999 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("User", "you", "Data Subject") who access or use the ng999 online gaming and sports betting platform at ng999.cam ("the Website").
ng999 operates as an online casino and sports betting platform serving users in Malaysia. All services are provided in Malaysian Ringgit (MYR/RM) to eligible adult users. In providing these services, ng999 inevitably collects and processes personal data, and we take our obligations regarding that data extremely seriously.
We are committed to handling your personal information in a transparent, lawful, and secure manner. This Policy is intended to give you a clear and honest picture of our data practices — covering what we collect, why we collect it, how we use it, how long we keep it, and what your rights are in relation to it.
For the purposes of this Policy, the following terms shall carry the meanings defined below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person ("Data Subject"), including name, identification number, location data, online identifier, or any factors specific to the physical, physiological, genetic, mental, economic, or social identity of that person. |
| "Processing" | Any operation performed on personal data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Data Controller is ng999. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller in accordance with documented instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a defined purpose. |
| "KYC" | Know Your Customer — the identity verification process conducted by ng999 to confirm user identity, age, and financial standing, as required by applicable compliance obligations. |
| "PDPA" | The Personal Data Protection Act 2010 (Malaysia) — the primary legislative framework governing the processing of personal data of individuals in Malaysia. |
| "Sensitive Personal Data" | A subset of personal data warranting heightened protection, including financial account details, identification documents, and data relating to health or source of funds. |
ng999 collects personal data through various stages of your interaction with the Platform. The categories of data we collect include the following:
When you create an ng999 Account, we collect your full legal name, date of birth, residential address, email address, and Malaysian mobile phone number. This data is required to create and maintain your Account.
To verify your identity and age in accordance with our compliance obligations, we may collect copies of your Malaysian National Identity Card (MyKad), passport, utility bills, and bank statements. For users in Kuala Lumpur, Penang, Johor Bahru, and other Malaysian cities, this process is completed entirely digitally through our secure upload portal.
We collect records of your deposits, withdrawals, wagers, and account balance history. This includes the payment method used (e.g., Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX), transaction amounts in MYR, and timestamps. We do not store full payment card numbers or full bank account numbers.
We collect records of your gaming sessions, including games played, bets placed, win/loss outcomes, bonus claims, and session duration. This data is used for account management, bonus eligibility assessment, and responsible gambling monitoring.
We automatically collect certain technical data when you access the Platform, including your IP address, device type and model, operating system version, browser type and version, time zone, language settings, and general geographic location (derived from IP address — not GPS-level precision).
If you contact ng999 via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide.
Where you have opted in to receive promotional communications from ng999, we store your marketing preferences and communication history to ensure you receive relevant offers and to honour any opt-out requests.
ng999 collects personal data through the following channels and mechanisms:
ng999 processes your personal data only where a valid legal basis exists. The applicable legal bases for our processing activities are as follows:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, payment processing, withdrawal fulfilment, bonus administration, and provision of gaming services — all of which are required to perform our contractual obligations to you. |
| Legal Obligation | KYC/AML identity verification, age verification (21+ requirement), fraud investigation, and record-keeping obligations required under applicable Malaysian law and compliance frameworks. |
| Legitimate Interests | Platform security, fraud detection and prevention, abuse monitoring, improvement of services, and internal analytics — where such interests are not overridden by your rights and freedoms. |
| Consent | Sending marketing communications, newsletters, and promotional offers where you have expressly opted in to receive such communications. You may withdraw consent at any time. |
ng999 uses the personal data we collect for the following specific purposes:
ng999 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with carefully selected third parties in the following circumstances:
We share transaction-relevant data with licensed Malaysian payment processors, including FPX and DuitNow gateway operators, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, and GrabPay, solely to the extent necessary to process your deposits and withdrawals in MYR.
We engage licensed KYC and identity verification service providers to assist in verifying user identity documents and performing anti-money laundering (AML) screening. These providers process data only on ng999's instructions and under strict confidentiality agreements.
Some game providers operating on the ng999 Platform may receive limited technical data (such as session tokens and bet records) necessary to deliver their gaming content. No identifiable personal data beyond what is technically required for game delivery is shared with game studios.
ng999 will disclose personal data to law enforcement agencies, regulatory bodies, courts, and other competent authorities where required by applicable Malaysian law, court order, or binding regulatory direction. In such cases, ng999 will disclose only the minimum data required to comply with the legal obligation.
ng999 may share data with industry fraud prevention databases and networks to protect against fraudulent activity, money laundering, and identity theft — including flagging accounts involved in confirmed fraudulent activity.
The security of your financial data is a priority for ng999. All payment transactions on the Platform are processed through encrypted, secure channels. ng999 operates within Malaysia's regulated payment infrastructure, including Bank Negara Malaysia's FPX and DuitNow systems, which carry their own independent security certifications.
Specific safeguards applicable to payment data include:
ng999 uses cookies and similar tracking technologies to provide core platform functionality, improve the user experience, and support our security and analytics operations. By continuing to use the ng999 Website, you consent to the use of cookies as described in this section.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for platform functionality — login sessions, security tokens, and Account authentication. Cannot be disabled without impairing core platform operation. | Session |
| Functional | Remembers your preferences such as language setting, last visited game category, and responsible gambling tool settings. | 30 days |
| Analytics | Collects aggregated data about how users navigate the Platform to help ng999 identify usability improvements and measure feature performance. | 90 days |
| Security | Supports fraud detection, bot identification, and unusual login pattern monitoring to protect your Account and the Platform. | Session – 7 days |
You may manage your cookie preferences through your browser's settings. Disabling strictly necessary cookies will affect your ability to log in and use the Platform. ng999 does not use advertising or cross-site tracking cookies.
ng999 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Malaysian law and regulatory obligations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
As a User of the ng999 Platform, you have the following rights with respect to your personal data, subject to applicable Malaysian law and any overriding legal obligations:
To exercise any of the above rights, please contact ng999 using the details in Section 17. We will respond to all verified data requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, with prior notification to you.
ng999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
While ng999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own Account credentials, as described in our Terms & Conditions.
ng999 is strictly a 21+ platform. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a User has provided personal data while being under the age of 21, we will take immediate steps to delete all such data and permanently close the associated Account.
If you are a parent or guardian and you believe that a minor has registered on ng999 or provided us with personal data, please contact us immediately at the address provided in Section 17. We will investigate and take appropriate action promptly.
Our registration process includes mandatory age verification steps, and we conduct KYC checks to confirm user age. Any attempt to falsify age during registration constitutes a material breach of our Terms & Conditions.
The ng999 Platform incorporates third-party services, including game content providers, payment gateways, and analytics tools, that operate under their own privacy policies. ng999 is not responsible for the privacy practices of these third parties beyond the data processing agreements and contractual safeguards we have in place with them.
Third parties engaged by ng999 are contractually required to:
Where payment processing involves Malaysian banking infrastructure — including Maybank2u, CIMB Clicks, FPX, and DuitNow — those services are regulated by Bank Negara Malaysia and operate under their own privacy and security frameworks.
ng999's primary data processing infrastructure is oriented toward serving Malaysian users. Where personal data is transferred to or accessed from locations outside Malaysia — for example, in connection with game server infrastructure or certain third-party processing services — ng999 ensures that adequate data protection safeguards are in place prior to any such transfer.
Applicable safeguards for international transfers include contractual data processing agreements incorporating standard data protection clauses, and assessments of the adequacy of data protection in the recipient jurisdiction relative to Malaysian standards under the Personal Data Protection Act 2010 (PDPA).
ng999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational circumstances. When material changes are made, we will notify registered Users via the email address associated with their Account at least seven (7) days before the changes take effect, and we will update the "Last Updated" date at the top of this page.
Your continued use of the ng999 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and may request Account closure in accordance with our Terms & Conditions.
We encourage you to review this Policy periodically to remain informed about how ng999 manages your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by ng999, please contact our Data Privacy team using the information below. All data-related communications are handled in English.
For complaints about ng999's data practices that remain unresolved after contacting us, you may wish to seek further guidance from the relevant Malaysian data protection authority. Details of the applicable authority are available from the Malaysian Communications and Multimedia Commission (MCMC) and the Personal Data Protection Department under the Ministry of Communications and Digital.
ng999 will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used only to operate your Account and deliver our services.
All data transmitted between your device and ng999's platform is secured with 256-bit SSL encryption — the same standard used by Malaysian banks including Maybank and CIMB Clicks.
Access, correct, delete, or export your data at any time. ng999 responds to all verified data rights requests within 30 days, in accordance with Malaysia's Personal Data Protection Act 2010.
All MYR payment processing runs through Bank Negara Malaysia-regulated channels — FPX, DuitNow, Maybank2u, CIMB Clicks — carrying independent security certifications.
ng999 only collects the personal data that is strictly necessary to operate your Account and meet our legal obligations. We do not over-collect, and we do not retain data beyond stated retention periods.
You are always in control of your marketing preferences. Unsubscribe from ng999 promotional emails and notifications at any time through your Account settings — no questions asked.
Your personal data is protected to banking-grade standards. Experience Malaysia's most trusted online casino and sports betting platform.
For players aged 21 and above only. Please gamble responsibly.